Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
EngageBay, situated in India, provides a wide range of features at a reasonable price. It offers marketing, sales, and customer support capabilities and competes with prominent high-end solutions like HubSpot and Salesforce. There isn't much feature that you won't find here, and price starts at US$ 8.99/month. The automation suite is robust, with an unlimited number of custom processes that allow you to automate operations throughout your whole organization. Users evaluate EngageBay's chat support as excellent. Despite the time difference, you will not have difficulty contacting their customer service staff.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
The CRM is swimming in features for sales, service, and marketing. However, EngageBay keeps the UI clean, entertaining, and simple to use. A simple drop-down list allows you to choose between service, marketing, and sales interfaces. This keeps the CRM from being overloaded with options and capabilities. The top navigation tabs clearly indicate the tools and functionalities of each module. Contacts, forms, landing pages, templates, campaigns, and more options are available. The option you choose is determined by the module you are in. Each module, however, contains an activity timetable. This displays every team member's engagement with the client and keeps departments on the same page.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
Importantly, the quantity of customer assistance you may get from Engagebay is determined by the plan you select. If you choose the free version of any service, you will essentially be on your own, with access to a variety of resources and information tools that help you. The Engagebay website's product videos, articles, and instructions are quite useful, and there are even upcoming webinars to attend. If you need help with something particular, such as successful marketing segmentation or growing your business needs while relocating to a new country, you can always reach out to the community on LinkedIn and other social media sites.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
EngageBay is a unified company marketing software that combines sales, marketing, and service into a single, full product for growing businesses, startups, and SMBs. It is a powerful platform that allows you to do lead generation, business automation, email marketing, and landing pages all in one location.

Ease of Use

4.1
4.6

Support

4
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison