Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
This affordable CRM is best for small agencies, freelancers, and sales teams of all sizes. It’s lean, mean, and has the functionality you need to scale quickly. With unlimited contacts and no commitment, it’s a great fit for busy entrepreneurs. You get lead capture forms, tagging tools, email integration, proposal builder, and other advanced features for just $US 39/month/first seat. Additional users can be added at $US 20/month/user. There’s also a basic ten-dollar-per-month plan for single users.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
Funnel CRM is geared toward SMBs. It’s chock full of essential features without becoming bulky or complex. This lean system is intuitive and easy to learn, making it perfect for solo entrepreneurs and small teams who don't have a lot of time or money.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
Funnel is a service that aims to replace the standard contact forms found on many websites. If you’ve ever had to set up a form like this yourself, you may have experienced first–hand the problems you can run into, and are aware of the skills that are needed to implement, create and troubleshoot one. Not only does Funnel provide everyone with easily customisable forms with copy/paste integration, it also comes with a set of useful tools to help you manage the contact requests you receive, send proposals, and manage your customers.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
This tool is suitable for freelancers and small businesses that have websites with contact forms. Since it’s built for SMBs, it is packed with all the essential features without making the system complicated and bulky. Some examples of these include contact forms, customer tracking, deals tracking, optimized communication channels, and proposals. Funnel CRM offers plans to cater to the needs and budget of freelancers, SMBs and large companies' sales personnel.

Ease of Use

4.1
4.6

Support

4
4.8

API Access

yes
no

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison