Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
LeadSquared understands that field sales is a complex process. The CRM tracks all activities undertaken in the field, such as sales calls, meetings, presentations, and records time spent on each activity. Managers can also generate sales reports based on various parameters, such as sales goals, sales forecasts, average deal size, and top deals. LeadSquared can also streamline all of your communication channels into a single platform. Simply click on a client record to see all customer touchpoints, from social media to phone calls to email and more.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
LeadSquared has many advanced features for sales. Training is advised so you can make the most out of this sophisticated sales tool. The UI looks a little dated, and users complain of the uninspired layout. However, it's a reliable system with a wealth of features to speed up your sales cycle, nurture leads, and make your sales reps' lives easier. Free trials and demos are available so you can judge for yourself. The CRM also has one of the highest-rated customer support teams in the industry.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
You get real-time updates to your customer profiles, such as call time details, connected calls, unanswered calls, notes, text conversations, emails, and more. This creates a deep knowledge of every customer and prospect, allowing you to deliver a relevant sales pitch or a targeted marketing campaign. LeadSquared even records telephone calls.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
LeadSquared is used in education, travel, real estate, financial services, health & wellness, IT services, business services, software, marketing agencies, event management and online businesses.

Ease of Use

4.1

Support

4

API Access

yes

Free Trial

yes

Free Version

yes

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison