Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
LionDesk is a full-featured CRM designed for sales and business professionals. The platform is dedicated to the real estate sector, with numerous unique features for agents and brokers. LionDesk will assist you in reaching out to more leads, connecting buyers with properties, and automating administrative tasks. Hundreds of applications, including major real estate tools like Trulia and Zillow, are also integrated into the platform. LionDesk is a popular option in the business since it is simple to use and affordable.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
Onboarding is made simple with Liondesk. APIs sync your existing data from email, contacts, calendar, and other applications to the CRM once you subscribe. Users benefit from a simple and contextual record-keeping system that is auto-filled with business data. In the left sidebar, you'll find a simple menu of LionDesk's key functions: contacts, properties, tasks, deals, calendar, and more. In comparison to CRMs that constantly develop their software, the user interface is clunky. Many LionDesk customers were unimpressed by a long-awaited UI upgrade. The platform, from the other hand, is always adding new and creative features, such as video emails and AI lead follow-up.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
LionDesk support is available through the LionDesk Help Center, which offers agents with a number of resources, including step-by-step instructions for utilizing the platform. The Help Center also provides simple video lessons that walk you through each component of the CRM, drip campaigns, dialer, and more. Simply use the search box to choose the right topic and browse through related results. If you can't find the answers you're looking for in the Help Center, LionDesk help is provided by phone, email, and a contact form on the Help Desk website. When representatives are available, you may also use the LionDesk live chat option, or book an appointment with a Support Hero to handle your questions immediately.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
LionDesk is ideal for single agents, small to medium teams, and big brokerages that wish to better manage and nurture leads in one location. The platform provides a powerful and user-friendly CRM, lead nurturing tools, and transaction monitoring capabilities, making it a great solution for a wide variety of real estate professionals.

Ease of Use

4.1
4

Support

4
3.8

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison