Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
Marketing 360 is an all-in-one marketing platform that assists eCommerce stores, enterprises, small businesses, and entrepreneurs in increasing sales and growing their brand. It combines digital marketing tools, website designs, and professional marketing services, offering online businesses with an integrated internet marketing solution for campaign management. Marketing 360 has three key purposes: to gather and use data for specific marketing goals, to add human knowledge to better campaigns, and to make online marketing data from all resources available in one easy-to-access interface.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
Marketing 360 CRM is pretty easy to use and allows you to maximize. You will be able to see very clearly what the cost of each component of the digital program is. The CRM is very easy to use and allows us to maximize each lead. The emails can be automated based on various selections. It is a great platform for digital marketing for small businesses.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
In the help center you’ll get app walkthrough videos, tutorials, best practices and more when you browse our extensive support documentation. Besides, you may log in to see your dedicated point of contact. Call, text, email or schedule a call with them to get help, or call our main lines. Subscribe to them on YouTube for marketing tips, how-to videos, webinars and more to grow your brand.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
Marketing 360 is used by over 20,000 small businesses to manage and grow their businesses. The platform is designed for small- to medium-sized businesses to deliver certified digital marketing software solutions and provide those organizations with unrestricted access to marketing professionals like software/website developers, SEO specialists, content writers, marketing experts and video producers who have a clearer understanding of their digital marketing needs.

Ease of Use

4.1
4.6

Support

4
4.8

API Access

yes
no

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison