Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
Membrain is a CRM for sales teams developed for B2B to implement sales strategy and design processes for deal winning behavior. Membrain Sales Enablement CRM coexists or enhances an existing CRM, providing tools in which sales staff may be trained for improved performance, optimizing and executing sales strategies. Membrain consists of elements including a CRM database, sales enablement tools for sales process workflow, content templates, sales forecasting and analytics tools and tools for productivity and collaboration.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
Membrain simplifies the sales process and helps sales teams to create and implement plans to meet their targets constantly, therefore simplifying the implementation of your selling strategy. It helps to generate more detailed reports that are visually quick to access and understand, including the status of data. It has automation features that lead to understanding real sales opportunities. Its interface is excellent, professional and at the same time easy to use, Membrain enables its users to create an efficient workflow. Membrain enables individual success throughout sales lead and opportunity, with constant assistance. Membrain has all the information and functionality that leaders and decision makers need to lead their team to success in each point of sales.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
When using a CRM like Membrain, customer service is highly vital. Timely customer assistance is important when investing in your business such as Membrain. Customer service involves support in the installation and training of the product or service, the troubleshooting and update. Customer support also includes phone reply service and live chat assistance,

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
Membrain CRM is perfect for B2B sales organizations selling on value rather than price, with a minimum sales cycle of 3 months. It’s the right choice for companies that are looking to escape from traditional CRM systems to drive sales effectiveness.

Ease of Use

4.1
4.7

Support

4
5

API Access

yes
yes

Free Trial

yes
no

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison