Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
Ontraport is an extremely customizable, strong yet simple CRM. It provides a marketing suite at corporate level and comprehensive automation features. In 2020, Ontraport was in the top 20 CRMs for both the software and the production of the landing page. Ontraport specializes in searching for new clients and automates many administration and tracking so that you can give quick, consistent and tailored service.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
Ontraport takes you some time to understand how to browse and to use its features, whether it's basic or more difficult. Once you know the interface, it is likely you'll find the more complex stuff (think coupons, limited trials) will work quite well on Ontraport for you. Bear in mind that such more complicated functions may also demand some technological know-how. Thankfully, if you lean to Ontraport and cannot (or don't have the time to) build up your entire business, a few qualified consultants from Ontraport are prepared and happy to help make your dreams of Ontraport a reality.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
Unlike companies that devote more resources to sales and marketing, Ontraport's support team is the second-largest (after engineering) and a primary emphasis of the company. In contrast to tools that provide email only or limit assistance to more advanced plans, Ontraport offers free live chat, email or screen sharing at all plan levels. They have a team that is exclusively committed to ensuring that new users are confident in their application and are specifically educated in migrating from other applications. Two new releases a week are released by their developers, each week. This implies more new features and quicker debugging.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
It's ideal for small to medium-sized companies looking for a simple CRM with comprehensive automation tools. The extensive range of ecommerce capabilities will also benefit online companies. Ontraport is best suited for small to medium-sized businesses looking for a combined business and marketing automation platform.

Ease of Use

4.1
3.8

Support

4
4.3

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison