Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
Pipeline is a sales-focused CRM for small to midsize companies. This "spreadsheet converter" was designed to make CRM accessible to anyone. However, Pipeline offers much more than a spreadsheet. You can see the status of your deals in real-time, automate tedious admin tasks, and receive emails and alerts--all from a single system. There are also 360-degree customer profiles so you can personalize every interaction and build stronger relationships.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
The layout will be familiar to anyone who's used a spreadsheet to track sales. From the home tab, you see your sales pipeline, which can be customized to fit your sales process. Next, you'll see three tabs: deals, people, and companies. This is where you can view and track all your contacts and leads. The agenda tab follows, which is where you'll see all of your upcoming tasks. Overdue items will automatically turn red and issue an alert. All of these tabs appear much like a spreadsheet, and you can filter according to your needs--account value, due dates, company, and more. What's more, you can integrate Pipeline with your favorite apps. This ensures all your company data "talks" to each other. For instance, integrating with Google or Outlook will automatically sync your calendar and contacts to Pipeline CRM.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
Pipeline CRM's support team is provided by a team of US-based experts who use the platform themselves. You get access to phone support regardless of subscription tier, and they boast that someone will answer your call within a couple of rings. There are no frustrating automated systems to work through, and phone lines are open 8 am-8 pm. There is also unlimited chat and email support for all users. Online support includes guides, videos, and FAQs.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
Pipeline CRM is best for small to medium-sized sales teams. The CRM hits the nail on the head regarding what sales reps actually need from sales software: unlimited dashboards and reports, customizable pipelines, and salesforce automation. Plus, all of this is presented in a familiar way; if you've used a spreadsheet, you can use Pipeline CRM. It's also an affordable option, with the premium subscription (US$ 49) providing access to the most advanced sales tools and automation on the market.

Ease of Use

4.1
4.3

Support

4
4.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison