Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
Sage CRM is an advanced CRM solution that contains three major modules: Sales, Marketing, and Customer Service. Sage CRM software is extremely customizable, adaptable, and scalable. The program may be deployed in the cloud or installed on your own server using an On-Premise software license. One of the key strengths of Sage CRM is that it integrates seamlessly with Sage’s flagship accounting products such as Sage 50 and Sage 200. The integration allows you to view vital accounting data from Sage within the CRM system. The interface between Sage accounts and Sage CRM allows you to make orders in CRM while eliminating data re-entry in Sage accounts.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
The setup is complicated and time-consuming if you are working with a developer to design a custom solution with Sage. Once configured, the CRM is simple to use; nevertheless, the overall appearance is outdated. This is not the platform for you if you want a modern system with compelling graphics to drive user adoption. Besides, Sage CRM is equipped with intuitive drag-and-drop customization options that require little to no coding.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
Sage provides extensive product templates, guides, support, and training in a variety of languages so that you can learn the ins and outs of the program and incorporate it effortlessly into your existing workflow. It also has a variety of training videos on its own YouTube channel. Sage has a multitude of community forums organized by Sage product or business where you can quickly find the most frequently asked questions.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
Sage CRM is tailored to the needs of small and medium-sized businesses. It is simple to deploy, install, manage, learn, and maintain for businesses who want to maintain a good reputation rather than their software. Sage CRM can get you up with operating in a matter of days. Most importantly, it is reasonably priced, so you can be confident that you are receiving the greatest possible value for your money. Users have extended the software to serve virtually every industry, including chemicals, construction, wholesale retail, nonprofits, food and beverages, and others.

Ease of Use

4.1
3.1

Support

4
3.4

API Access

yes
no

Free Trial

yes
no

Free Version

yes
no

Contact Management

yes
no

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
no

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison