Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
Spiro is a platform for proactive relationship management. Spiro, which is based on artificial intelligence, offers a unified solution that combines standard CRM, sales enablement, and telephony. Spiro's AI function analyzes sales data and makes recommendations to sales representatives. It functions as a personal assistant to the sales team, reminding them to update contacts, modify pipeline status, and report on sales progress, among other things. The automatic sales reminders assist sales representatives in staying awake for impending client encounters. Users can phone or text clients prior to their meeting using the built-in calling and messaging facilities.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
Creating a contact profile is no longer a manual task. All you have to do is enter an email from a prospect into the Spiro system and the software will automatically extract all the necessary information such as name, company details, contact details, etc., and create a profile. Spiro is a highly intelligent CRM that instantly recognizes existing information in your database, thus preventing the creation of duplicate contacts. You no longer have to spend hours managing and profiling your contacts or checking for duplicate entries. Spiro makes it all quick and easy.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
Spiro will provide an implementation service to help our customers set up and configure Spiro. We will also provide end-user and admin training as specified in a Statement of Work. Ongoing support will be provided to Spiro’s customers’ users at no additional charge for Spiro’s customers. Support is available on weekdays, excluding US holidays, during local business hours.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
Sales teams at mid-sized B2B firms. Manufacturing, insurance, banking, real estate, logistics, software, and many other industries are among its clients. Spiro is an AI-powered CRM for mid-enterprise B2B sales teams. Spiro automates the creation of contacts, the organization and classification of prospects, and the proactive recommendation of the next steps to drive all of your team's deals ahead. Spiro automates sales by providing managers with intelligent sales data that assist them in transforming their sales team into a sales machine

Ease of Use

4.1
4.5

Support

4
4.7

API Access

yes
yes

Free Trial

yes
no

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

Still have some doubts?