Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
SugarCRM is a cloud-based application for automating sales, marketing, account management, and customer relationship management. SugarCRM is an open-source CRM system. The open system offers users far more flexibility than traditional CRM software; you can customize every inch of SugarCRM. SugarCRM now integrates with various third-party systems and supports the creation of new modules using built-in tools. You no longer have to code all of your CRM customizations, though knowledge of programming language is still advised.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
SugarCRM has so many features that it can be overwhelming, which is why it is ideally suited for businesses with their own tech departments. The user interface and dashboards are not particularly user-friendly, and learning them takes a long time. Finding information through the Sugar Support Center and other help features is not difficult, but most business owners lack time to train themselves in coding. If you're a small business owner with no previous experience with coding, it's probably not worth the investment.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
SugarCRM recommends contacting your SugarCRM reseller partner for support requests. Other support channels include webinars, online training, technical documentation, product guides, and the SugarCRM community. There's also Sugar University which provides training courses. You can also hire specialized SugarCRM consultants. The consultants are known for their high-quality training and cover CRM implementation, technical expertise, and how to get the most out of the product. SugarCRM consultants will help you achieve your goals, whether you need technical support for a complex problem or support with updates.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
SugarCRM is the industry leader in open source CRM, with nearly 50,000 organizations using it for sales and marketing. The service has been downloaded over seven million times and is available in nine languages. One of the most desirable features is the ability to personalize the product. SugarCRM is an open-source platform, which means you can customize it to provide you with the most relevant data and information for your company. SugarCRM is better suited for enterprise-level companies with a development team since many of the customizations require technical expertise.

Ease of Use

4.1
3.6

Support

4
3.7

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison