Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
SuiteCRM is an open source CRM developed and maintained by SalesAgility, a CRM developer that offers consulting, migration, and support services. It can be installed on a local computer or in the cloud. As an open-source platform, SuiteCRM can be tailored to meet the needs of companies in every sector. Users can use SuiteCRM to build business process models and flexible, automated behavior that can be activated at any time. Users can also generate templated customer quotes, monitor pricing strategies, keep track of contract renewals, and model sales pipelines. You can customize the solution to your exact specifications. The only limitation is your imagination and your level of technical expertise.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
The foundational platform is dated and clunky to use, but most of the layout is customizable even without coding. When you first log into SuiteCRM, you'll see a default dashboard with various modules, including a call log, meetings, openings, accounts, leads, and more. With a few clicks, you can switch these modules around and add new ones; each will display information based on your current data. SuiteCRM comes with several plugins and extensions that make it reasonably simple to integrate with other applications. As far as developing the software into your own unique modules and layout, the ease will depend on your level of expertise.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
SuiteCRM is free to download and use, but businesses must pay for support. Support plans begin at £1500 for up to 15 hours of support. For free support, there is a community forum, webinars, guides, and technical documentation.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
SuiteCRM is an open source CRM platform that is best for large companies with an in-house developer or tech team. Though the CRM does offer support packages, they're expensive and come with limited hours. Many users see SuiteCRM as a high-quality, low-cost alternative to common CRM vendors such as Salesforce, Microsoft Dynamics, and Oracle.

Ease of Use

4.1
4.2

Support

4
3.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison