Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
TeamWave is part of a growing number of CRM systems that strive to do more. It combines CRM with HR and project management for an end-to-end software solution. This sophisticated platform can handle critical business processes, such as marketing and sales automation, scheduling, billing, and more. The client portal lets customers and staff collaborate on projects. Meanwhile, the HR features provide streamlined employee management, time tracking, and online staff directories.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
You can use TeamWave without training or any prior experience with CRM. The UI flows effortlessly and has a simple layout that’s reminiscent of Google’s design principles. The CRM’s functionality is built around activity-based selling. Dashboards and easy reporting let you keep your finger on the real-time pulse of your business. You can correct course to keep sales on track. Plus, you can build a repeatable sales process through sales workflows and task management.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
It has a rich knowledge base. The CRM is both web-based and mobile-based, letting you and staff work on the go. It also integrates with many popular applications, such as Quickbooks and Google Workspace.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
It's best for creative agencies, Retail, Digital marketing agencies, Financial services, manufacturing & services.

Ease of Use

4.1
4.5

Support

4
4

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison