Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
Teamwork CRM is a cloud-based system that creates a unified portal for sales, marketing, and business operations. You can use it to create and automate workflows, turn over projects quicker, and manage clients from start to finish. The system is simple, yet powerful enough to manage dozens of projects at once. As the name suggests, this CRM is enhanced with collaboration tools for both teams and clients.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
Teamwork CRM adapts to your business model, providing custom views, custom data sorting, custom pipelines and fields. You can also turn company data into eye-catching graphics, from sales stats to your task completion rates. Kanban, Agile, and Waterfall workflows are all available. Plus, it’s easy to navigate the platform. You can remove the apps you don’t need, and activate the ones you do. That way you don’t get bogged down with alerts, options, and processes not relevant to your day-to-day workflow. You can work with as much (or as little) complexity as you need. The company also issues frequent updates and improvements, addressing user complaints. If you’re looking for an easy and adaptable CRM with a responsive customer support team, Teamwork CRM is a good option. As for potential hiccups, Teamwork CRM encourages users to integrate with its own product line. As such, it doesn’t offer a lot of native integrations for other products, and many big names are missing from its lineup. However, it does connect with Zapier and other third-party integration platforms.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
You can get support from Teamwork CRM via chat, informative webinars, and documentation.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
Manage your sales pipelines for optimum success. Teamwork CRM can help you organize your process, manage your pipeline, report on what matters and grow the bottom line - across all sales functions.

Ease of Use

4.1
4.4

Support

4
4.8

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison