Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
Thryv is a complete client experience platform designed for small enterprises. Software that allows you to find a job, manage it, and earn credit all from a single interface. Thryv automates processes and places consumers at the heart of your business with one simple program, making it simple to reach more customers, remain organized, get paid faster, and produce reviews automatically.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
It's a simple, uncomplicated product with a lot of power. Thryv, in addition to the user-friendly interface, centralizes all of your business operations on a single platform. No more moving between tabs or manually inputting data from one program to the next. The CRM serves as a one-stop shop for everything from website development to pipeline management to payment processing.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
A Thryv Service Specialist assists any organization, regardless of size or number of users. They also offer phone and chat assistance 24/7. If you've ever had to wait until Monday to solve a vital issue, you'll like Thryv's level of access. Customers may use it to receive answers to questions, submit service concerns, place orders, check order histories, and have access to additional knowledge base material. Thryv CRM gives customer support professionals access to all of the information they need to help the customer, such as customer information, case history, and relevant consumer social activity.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
Before sign-up, you will consult with an expert to determine which features you require depending on your company objectives. The firm tries to deliver a niche solution rather than an out-of-the-box product. The CRM may also be customized to a variety of sectors. Healthcare professionals are given special consideration, with the option of purchasing a HIPAA compliance add-on.

Ease of Use

4.1
4.1

Support

4
4.3

API Access

yes
yes

Free Trial

yes
no

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison