Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
Vendasta is a digital solutions platform that links agencies and software providers to local businesses in need of their services. It provides a marketplace of rebrandable products to agencies and uses big data, automation, and intent-mining to discover hot prospects. Vendasta transforms salespeople into local digital marketing gurus, giving them the ability to show local businesses how they're doing and how they can improve. Vendasta is a white-label reputation management service for organizations that helps them manage reviews, monitor consumer feedback, and respond to reviews. Review monitoring, local business listings, social activity tracking, mentions, and sentiment analysis are all important aspects.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
AI technology makes Vendasta more intuitive and easy to use. By employing artificial intelligence technology, teams using Vendasta may monitor internet reviews, uncover trending terms, study specific reviews, and compare regions to acquire insights regarding brand sentiment. The platform allows businesses to display client testimonials on their websites, personalize the widget to match their brand, and embed the widget across many websites to showcase reviews.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
Vendasta offers a robust library with informative courses and videos to help you become a marketing expert. There is a FAQ section to answer various questions and articles to better understand its product and services. Besides, Vendasta provides its users with Sales & Marketing Tools, Sales & Success Center, Partner, and Vendor Center.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
Vendasta is only available through channel partners such as agencies, media firms, financial institutions, telecommunications companies, independent software vendors (ISVs), and others. Their end-to-end platform and marketplace are closely integrated into an SMB-focused operating system, allowing for a single sign-on to their digital products and analytics. Vendasta works with over 50,000 channel partners, who in turn work with over five million SMBs globally.

Ease of Use

4.1
4.2

Support

4
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison