Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
VipeCloud's user-friendly software, which includes email marketing, marketing automation, and a sales CRM, will significantly speed team development and improve sales processes. Task management, lead scoring, email marketing, document storage, social media connections, and mobile access are all important aspects. VipeCloud's marketing package, which includes workflow automation and lead scoring, assists sales teams in prioritizing the most promising prospects. Users may send and track emails, set up and automate outreach programs, manage and segment contact lists, and link email marketing to website visitor behavior.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
VipeCloud is easy to use, and free training is provided for Pro plans and above. To be sure, many firms don't require much support because the procedure is delightfully easy. The user interface is a little dated and unimaginative, but it couldn't be simpler to use. Integration with your email allows many sales representatives to work directly from their inbox. Even inexperienced users can easily add new contacts, schedule tasks, and generate opportunities. The CRM is never an obstacle to your progress. It may be configured to function the way you do, with configurable pipelines, workflows, fields, and other features. The only drawback is that as you gain flexibility, you pay more.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
With VipeCloud you’ll get 24/7 support, help center with a variety of answers including videos. You can easily write an email or call a support team. All data is available in the website footer.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
VipeCloud is a cloud-based sales and marketing customer relationship management (CRM) system designed for small and midsize businesses in a variety of industries. It enables organizations to stretch marketing and sales budgets farther. Consolidating your "stack" into a single system will increase your company's efficiency, flexibility, and ability to develop faster.

Ease of Use

4.1
4.5

Support

4
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison