Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
Vtiger is a customer relationship management system that helps businesses streamline operations on a single platform. This CRM assists with project management, automated tasks, record keeping, and general business processes. It's a central location where you and your team can collaborate, work, and track performance. Vtiger is a good all-in-one CRM solution for small businesses because it comes with a wide range of resources that can appeal to many customers. However, its user interface is somewhat unique and could present a steep learning curve for new users.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
Vtiger's usability is a bit of a mixed bag. Some features are very straightforward, while others are confusing or complex. Overall, the system suffers under the weight of too many tools and features. The UI tries to handle this with a nested interface; however, you may end up forgetting the hidden features exist. Take contacts, for example. In Vtiger, adding new contacts is a breeze: with only a few clicks, you can add someone to your CRM, complete with email, phone number, and name. Importing contacts, on the other hand, is not that easy. And let's face it, you are more likely to import your contacts than manually entering the details.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
Vtiger offers several free support resources. You can find extensive technical documentation online. There is also 24/7 email and chat support, though they are a little slow to respond. There is phone support for technical issues. If you’re in need of more personalized assistance on using the platform, you can hire one of Vtiger’s CRM experts through their kickstart program.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
Over 300,000 companies around the world use Vtiger CRM. The business takes pride in its ability to adapt to the needs of every industry, from freelancers to large enterprises.

Ease of Use

4.1
4.2

Support

4
4.3

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

Still have some doubts?