Overview

Comprehensive customization options give Zoho an edge over other CRM systems. Zoho subscribers get the freedom to set up the system the way they want. The platform also integrates with thousands of third-party apps and software. In addition to being a flexible solution, Zoho CRM is affordable and includes a free version for up to three users.
Zendesk Sell in an out-of-the-box sales CRM. It's focused on delivering powerful functionality for sales teams in an easy-to-use platform. Advanced reporting is another benefit of Zendesk Sell. It is one of the pricier solutions on the market, especially considering you'll need a separate subscription for their CRM and customer service software. But if you're looking for a great sales tool that employees enjoy using and derive an immediate benefit from--Zendesk Sell is a great option.

Ease of use

Zoho CRM's interface looks a little dated, but in terms of functionality, the system has everything you need to manage your sales, marketing, and service departments. A horizontal dashboard contains tabs for sales, leads, accounts, contacts, reports, and more. These settings can be customized to your preferences. You also have a homepage displaying open tasks, today's leads, and meetings. This can also be personalized, so the information you use most is front-and-center. And unlike many CRM systems, you don't have to worry about storage capacity. You get up to 100,000 contacts, so you can be sure every customer is served.
An experienced CRM user will find Zendesk similar to other customer management solutions. The dashboard has easy navigation (with buttons at the top of the screen) and customizable blocks of information. The intuitive calendar enables you to plan your schedule and follow up the interactions. As for reporting tools, they help you understand your current situation and define what needs improvement. By tracking the progress of the sales process, you can see how much time you spend for each client, what your success rate is, and which sales strategies are the most effective. Concerning customer management, Zendesk helps you better identify prospects and adjust your strategy according to their needs. It also allows you to segment your clients into three categories: contacts, leads, and deals. Every profile includes basic information such as name, phone number, email, and link to a social media account. You have ample space to add additional details in the notes section.

Support

Zoho provides standard support tools, including an online knowledge base, community forums, customer portal, and email support. Depending on your subscription package, you may receive remote assistance, live chat, and phone support five days per week. The more advanced your subscription, the faster the response time. Those customers with a yearly subscription for 25+ users may subscribe for enterprise support, which will cost 25% of the annual fee. It includes comprehensive technical assistance and a one-hour response time. You will also have early access to new features and advice on improving your Zoho experience.
If responsive customer support is a must, Zendesk Sell is probably not the best fit. Unfortunately, Zendesk does not provide email or phone support (except for the Elite version). For general information, there is a Help Center with articles on various topics. In addition, you may attend webinars and ask your questions there.

Who is it for?

Zoho is a flexible CRM solution, making it a good match for businesses with a unique business model. It provides an API, allowing subscribers to integrate with virtually any third-party tool. As for the other functionality, Zoho offers every feature the average B2B, B2C, or small to medium-sized business may need. The free plan for up to three users makes it a good choice for solo entrepreneurs too.
The Sell Team Plan is affordable at US$19/ user/month. However, it's capped at three users and offers basic functionality. If you need more seats and features, Zendesk Sell can be pretty costly. As such, many medium and large-sized businesses use Zendesk to give their sales teams one of the easiest and most powerful platforms on the market. However, the subscription fees and the need to purchase additional software for marketing and service places Zendesk Sell out of reach for most small businesses.

Ease of Use

4.1
4.3

Support

4
4.2

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison