What is icomplete CRM?

Icomplete is a simplified and easy-to-use SaaS-based service specifically designed for small businesses. Icomplete CRM users are usually StartUps, SMEs and Agencies.

This CRM is designed to work with many users (Customer Database CRM). This means you can see all the teamwork, customer history and sales in real time. It mainly focuses on telephony. Icomplete CRM has web based, installed deployment, so it supports the following operating systems: Web App and Windows. The software features a few necessary modules and each module offers several powerful options to manage different activities.

Icomplete CRM Features:

• Contact Manager: you can manage your contacts easily. Access, share and update data with a few clicks. You can filter your customer list by various criteria, as well as edit them and add notes.
• Customer Support: you can contact the vendor to get a quick reply to your queries via email, phone and fax, or right from your iComplete dashboard.

• Lead Generation: digital communication channels have traditionally been a priority. However, advances in technology have made it possible to develop social and online channels, as a result of which the customer becomes a potential buyer before contacting the sales department. Integration of applications with CRM provides automatic saving of leads and other useful functions.

• Marketing Automation: every organization needs more customers. A CRM system can provide leads to build a customer base.CRM Marketing is the best way to collect data and turn it into useful information. CRM data used to automate marketing allows you to personalize the process of communicating with customers.

• Project Management: these are tools for integrated project management - from the first communication with a potential client to the organization of the work process within the company and resale. For each project, users of the platform can create groups that will store tasks and all the necessary documentation for their implementation.

• Call Center Management: this Icomplete’s functionality for the call center is designed to store and organize information about customers, complete history of their calls, call records, etc.

• Contract Management: when exchanging contracts, organizations can automatically track and store up-to-date information, such as the number of hours or calls to support available during the term of the contract. Logical hierarchies are used for ease of searching by records.

Icomplete is offered as a combination of piecemeal features, with each different feature having extra charges per month. This can be a cost-effective CRM if you want to use certain features and don’t need the others. But if you want all the bits for unified communication, it gets costly.

Being a simple, fast and reliable software suite with powerful multiuser access, iComplete belongs to the new genre of CRM systems that bridge the gap between Call Center Software, CRM and e-Marketing.

Impeccable mobile support allows you not only to access your account via mobile, but also to sync the data so that your contacts and calendars are available even when you’re not connected to the central database. So, it is very simple, customizable and fluid to use CRM system.