What is Sprinklr?

Sprinklr is a cloud-based customer experience management solution that manages all your social profiles from one single platform. The software helps organizations convert social media into a revenue driver and reduce churn by extensively engaging more clients. The key features include social media management, content marketing, social experience core, website management (first-party experience), paid advertising, and social listening functionalities within a suite.

Other Sprinklr features include social automation and social campaign management, which contains collaborating on design, launching, and reporting across departments and enforcing campaign consistency across the business. Sprinklr's social media management platform allows users to realize a social media strategy across various business functions, such as customer service, PR, sales, marketing, events, and crisis management.

With Social Publishing and Engagement, users can monitor and handle the high volume of conversations happening across multiple social media channels. You can separate massages into queues, tag messages using custom macros and rules, view conversation threads, and set workflows to direct conversations to the right teams as well. Additionally, you`re able to plan, publish and manage brand content across various channels from a single platform, and then measure and respond to clients' engagement with automated workflows, intuition moderation, and shareable engagement dashboards.

Sprinklr's ratings and review management allow users to monitor ratings, competition, track audience engagement and measure sentiment, moods, and market trends for additional consumer insights. Besides, you can integrate ratings and reviews at the point of purchase on a website or mobile app to drive even more conversions.

All your sourced and created content can be protected using the social asset management module. Share and reuse successful content and identify top-performing content and its creators.

Sprinklr supports Facebook, Instagram, Twitter, YouTube, Snapchat, LinkedIn, Google+, Foursquare, Flickr, Slideshare, Tumblr, WordPress, Zendesk, Livechat, Bazaar Voice, Survey Monkey, Clarabridge, Sina Weibo, Tencent Weibo, Renren, and VK.